Delete your account
This page explains how to delete your account in Nockwick, Glazewick, Lotuswick or Sumwick (games by Tesswick), what is deleted and what we keep.
Deleting is permanent. Your name, progress, stars and scores are removed and cannot be restored. If you linked the same Google or Apple account in more than one of our games, those games share one account and deleting it removes it from all of them.
Delete in the game (fastest)
- Open the game and make sure your device is online.
- Open Settings.
- Tap Delete account.
- Type DELETE to confirm, then confirm again. You will see "Account deleted".
Your account is deleted straight away and the game removes its local data from your device. You can then uninstall the game. This works whether or not you linked a Google or Apple account.
Delete by email
If you can't open the game, for example because you already uninstalled it, email privacy@planvi.co with the subject "Delete my account" and include:
- the game (or games) and whether you play on iPhone/iPad or Android;
- if you linked your account to Google or Apple: send the email from the address of that Google or Apple account, or tell us that address, so we can find the account (we only store a one-way hash of it);
- if you still have your exported data (Settings > Export data), the account ID from that file.
We delete the account within 30 days of receiving enough information to find it, and reply to confirm. We may ask a question to make sure the request comes from the account owner.
Never linked a Google or Apple account? Then we do not know any detail that connects the account to you, so we cannot find it from an email. Reinstall the game and use Delete account in Settings instead. On iPhone and iPad the game usually finds your account again after a reinstall. On Android the link to an unlinked account is lost when the game is uninstalled, so there is nothing left that identifies you.
What is deleted
Immediately:
- your display name (replaced with "Deleted") and avatar;
- linked Google and Apple identifiers and the hash of their email address;
- your device records: device ID, device model, OS version and device integrity keys;
- all sign-in tokens, so every device is signed out;
- your leaderboard entries;
- the game's data on the device you deleted from.
After 30 days: the remaining, already anonymised account record, your progress and your play sessions are deleted from our main database.
What is kept, and for how long
| Data | Why | Kept for |
|---|---|---|
| Archived play sessions (moves and scores), linked only to the random account ID | Score-validation records | Up to 1 year from when the session was played |
| Database backups | Recovery from failures only | Up to 90 days |
| Gameplay events linked to the random account ID | Game improvement | Up to 90 days from the event; statistics that no longer identify you up to 400 days |
| Crash reports | Fixing crashes | Up to 90 days |
| Records of actions our staff took on the account (for example a ban) | Security and legal obligations | Permanently, in our internal audit log |
| Your email to us and our reply | Showing that we handled your request | As long as needed for that purpose |
Not held by us: purchases stay with Apple or Google, so "Remove ads" can be restored with Restore purchases if you play again. Advertising data is held by the ad networks under their own policies; you can reset or delete your advertising ID in your device settings. See the privacy policy for details.
Keep the account, remove the link
If you only want us to forget your Google or Apple account, email privacy@planvi.co. Removing the link deletes the stored identifier and email hash; your progress stays on the account.